These Terms & Conditions apply to direct reservations for our 3-bedroom villa in Seseh, Bali (the “Villa”, “we”, “us”, or “management”).

By making a reservation, paying for a booking, checking in, or entering the Villa, the booking guest confirms that they and all members of their party have read, understood, and agreed to these Terms & Conditions and the House Rules.

For reservations made through Airbnb, Airbnb’s terms and the cancellation policy shown on the relevant listing at the time of booking apply, together with our published House Rules.

1. Reservations and Payment

A direct reservation is confirmed only when:

• Full payment, being 100% of the booking total, has been received; and
• Management has issued written booking confirmation.

The person making the reservation must be at least 18 years old and is responsible for:

• Providing accurate booking and contact information
• All staying guests and visitors
• Any damage, loss, costs, or breach of these Terms & Conditions or House Rules caused by their party or visitors

Management may request valid identification for all staying guests before or at check-in.

2. Cancellation and Refunds

This policy applies to direct bookings only.

• 100% Refund: At least 72 hours before the scheduled 2:00 pm check-in time
• 50% Refund: Between 36 and 72 hours before the scheduled check-in time
• No Refund: No-show, late arrival, or early departure

All cancellation requests must be sent to management in writing through the booking communication channel.

For Airbnb reservations, the cancellation policy displayed on Airbnb at the time of booking applies.

3. Check-in and Check-out

• Check-in is from 2:00 pm
• Check-out is by 12:00 pm
• Early check-in and late check-out are subject to availability and require prior written confirmation from management
• Unauthorised late check-out may result in an additional charge, including up to the cost of one additional night where it disrupts the next booking

All keys and access devices must be returned at check-out. The booking guest is responsible for replacement, locksmith, and reprogramming costs for lost, damaged, or unreturned keys and access devices.

4. Occupancy and Eligibility

The Villa is **adults only**. Children, infants, and pets are not permitted.

• Room bookings allow a maximum of 2 adults per booked bedroom
• Full-villa bookings allow a maximum of **6 overnight guests**
• Only guests registered on the reservation may stay overnight
• Management may refuse entry to, or require the immediate departure of, unauthorised overnight guests

5. Visitors and Gatherings

For full-villa bookings only, up to 4 daytime visitors are permitted, provided management is notified in advance.

• Visitors must leave before 10:00 pm
• The maximum number of people at the Villa at any time is 10 people total, including staying guests and visitors
• Visitors are not permitted for room-only bookings unless management gives prior written approval
• Unregistered overnight guests are not permitted

Low-impact private gatherings may be permitted only when they remain informal and do not require external event setup or staff.

Any gathering involving suppliers, catering, a chef, waiters, concierge staff, décor, furniture rental, equipment, an external production team, commercial activity, or similar event infrastructure requires prior written approval from management.

Parties, ticketed events, promotional events, weddings, large gatherings, and unapproved commercial use are prohibited.

6. Content Shoots and Commercial Use

Content shoots, photography sessions, filming, brand activations, and other commercial production activity are not included in accommodation bookings.

Commercial use must be booked separately under the Villa’s hourly content-shoot rate and requires written confirmation from management.

Guests may not bring external photographers, videographers, stylists, production crew, brand teams, equipment suppliers, or commercial clients to the Villa without prior written approval.

7. Noise and Neighbourhood Respect

The Villa is located in a residential community. Guests must respect neighbours, staff, local customs, and the surrounding environment.

Quiet hours are from 10:00 pm to 8:00 am daily.

During quiet hours:

• Keep voices, music, television, and other noise at a low level
• Do not use amplified music outdoors
• Do not use loudspeakers, DJ equipment, or outdoor sound systems
• Do not host visitors or gatherings
• Do not create noise that can be heard by neighbours

Amplified outdoor music is not permitted at any time unless management has given prior written approval.

8. Smoking and Vaping

Smoking and vaping are allowed outdoors only, except in the pool area.

Smoking and vaping are strictly prohibited in all indoor areas, including:

• Bedrooms
• Bathrooms
• Living areas
• Kitchen areas
• Enclosed terraces
• Areas near open doors or windows

Use designated ashtrays and dispose of cigarette butts safely. Do not discard cigarette butts in planters, garden areas, drains, or the pool.

The booking guest is responsible for any additional cleaning, deodorising, linen replacement, fire-related damage, or repair costs caused by indoor smoking or vaping.

9. Housekeeping and Villa Access

Daily housekeeping is included and normally takes place between 10:00 am and 2:00 pm.

Please coordinate a suitable time with management. If the Villa is occupied or access is unavailable, housekeeping may be deferred or rescheduled.

Guests must allow reasonable access for essential housekeeping, safety, maintenance, pool, garden, and repair work.

Management may enter the Villa when reasonably necessary for cleaning, maintenance, urgent repairs, safety, or an emergency. Where possible, management will provide notice in advance.

10. Pool and Safety

Use of the pool and Villa facilities is at guests’ own risk. There is no lifeguard on duty.

• No glass is allowed in or around the pool area
• No diving, running, pushing, rough play, or unsafe behaviour
• Do not use the pool while intoxicated or under the influence of drugs
• Keep food, glassware, and breakable items away from the pool
• Follow reasonable safety and maintenance instructions from staff
• Report breakages, damage, hazards, and injuries to management immediately

Guests are responsible for their own safety and the safety of their visitors.

11. Prohibited Conduct

The following are prohibited at the Villa:

• Illegal drugs or unlawful activity
• Fireworks, sparklers, open flames, or hazardous materials
• Firearms, weapons, or dangerous items
• Drones without prior written approval from management
• Parties, events, or commercial activity without written approval
• Unauthorised overnight guests
• Moving furniture or equipment outdoors without approval
• Tampering with electrical, pool, security, internet, plumbing, or utility systems
• Behaviour that disturbs neighbours, staff, other guests, or the local community
• Damage to the Villa, furnishings, landscaping, pool, fixtures, or equipment

Management may require any person who breaches these rules to leave the Villa immediately, without refund, where reasonably necessary to protect the property, staff, neighbours, or other guests.

12. Damage, Loss, and Additional Charges

No security deposit is required. However, the booking guest remains financially responsible for all documented costs arising from their stay, including:

• Damage, breakage, loss, or theft
• Missing keys, remotes, linen, towels, furnishings, or Villa items
• Excessive cleaning, including smoke remediation
• Repairs or replacement resulting from misuse or negligence
• Unauthorised guests, gatherings, events, or commercial use
• Costs arising from a breach of these Terms & Conditions or House Rules

Management will provide reasonable documentation of any charge, such as photographs, invoices, receipts, or repair and replacement estimates.

The booking guest agrees to settle valid invoiced charges within 7 calendar days of receiving the invoice.

13. Personal Belongings and Liability

Guests are responsible for their personal belongings and should keep doors, windows, and valuables secure.

Management is not responsible for loss, theft, damage, injury, illness, or inconvenience, except where liability cannot legally be excluded.

Guests accept the ordinary risks associated with travel and use of a private villa, including wet floors, stairs, pool areas, outdoor surfaces, tropical weather, insects, and use of Villa amenities.

14. Force Majeure

Management is not responsible for failure, disruption, or delay caused by circumstances beyond reasonable control, including severe weather, natural disasters, government action, public-utility interruptions, internet outages, strikes, acts of war, civil disturbance, or other force-majeure events.

Where possible, management will work reasonably with guests to identify an appropriate solution. Refunds, credits, or rebooking are not guaranteed unless required by applicable law or the booking platform.

15. Governing Law

These Terms & Conditions are governed by the laws of the Republic of Indonesia.

Any dispute should first be addressed through good-faith discussion with management. If unresolved, the matter shall be handled in the appropriate jurisdiction in Indonesia.